Frequently Asked Questions

1. General Questions

2. Process & Shipping Questions

3. Account Questions

4. Order Questions

5. Contact Questions

General Questions

What types of patches do you manufacture?
We specialize in creating a wide range of patches, including embroidered, woven, printed, and PVC rubber patches. Each type offers unique benefits and aesthetics, suitable for different applications and preferences.
Can I order custom patches?
Absolutely! Custom patches are our specialty. You can send us your design, logo, or idea, and our team will work with you to create patches that meet your specifications. Simply click Order Now in the menu and select the best option for you New Custom Design, Production-Ready Design or Badass Reorder
Can you help me create a custom design?
Absolutely! Once you fill out the New Custom Design form, our design team will get started on your custom artwork—no payment needed up front. You’ll receive a free digital preview in just a few days, and we’ll make as many revisions as needed until it’s perfect. Nothing moves to production until you love the design.

If you’d rather explore ideas on your own first, you can also try Patch GPT™ , our in-house AI design tool. It’s great for generating quick artwork concepts for patches, stickers, or coins before you submit your form.
What is your return policy?
Due to the custom nature of our products, all sales are final. However, if your order does not meet your specifications due to an error on our part, please contact us immediately. We are committed to ensuring your satisfaction and will work with you to resolve any issues. More information can be found on our official return policy link below.

Order Process

How do I submit my design for custom patches?

We offer three easy ways to order custom patches:

We accept JPG, PNG, PDF, AI, and EPS files. High-res designs yield the best results.

What is the turnaround time for custom patch orders?
Our standard turnaround time is 2-4 weeks from the final approval of the sample. If you need your patches sooner, please let us know, and we can discuss expedited options. We offer expedited Rush Production for embroidery patches for just $0.99/Patch. This option still does not guarantee a delivery date but generally reduces the timeline by 1-2 weeks.
How are patches priced?
Quantity Breaks Made Simple
For custom patches, price breaks are built into production. The more you order, the more you save per piece.
  • Less than 25: Standard unit pricing + small order setup fee
  • 25-49: Standard unit pricing
  • 50-99: Save around 25-30%
  • 100-249: Save around 35-40%
  • 250-499: Save around 45-50%
  • 500+: Save up to 60% or request a custom quote for large-volume or specialty orders
For in-stock inventory patches, discounts apply automatically when you buy multiples of the same design:
  • 1-4: Standard retail pricing
  • 5-9: Small batch discount
  • 10-24: Bigger bundle savings
  • 25+: Standard production pricing (our best rate, same as custom-order bulk)
The bigger the batch, the better the deal. Whether you’re ordering for a squadron, crew, or event, you’ll always get more value per patch as your quantity goes up. If you find a lower custom quote elsewhere, just let us know, and we’ll beat it with our Price Beat Guarantee.
Can I see a sample before placing an order?
Absolutely, we will share a digital proof with you at every step. We want to ensure your patch, sticker, or coi is Badass and perfect. This allows you to see and approve the actual patch before proceeding with the full order and mass production.
What is the minimum order quantity for custom patches?

We offer small batch runs starting at just 5 patches for designs that are ready to produce as-is. These smaller orders include a setup fee and are priced higher per patch due to the lower volume. For orders needing our always-free design work, those begin at a 25 minimum.

Payments and Shipping

Do you offer international shipping?
Checkout currently supports a wide list of destinations. If you don’t see your country available, just reach out to sales@badasspatches.com — we’ll help you sort out the best way to get your order where it needs to go.

Shipping costs and delivery times vary based on location and order size. Feel free to contact us for detailed shipping info anytime.

Overnight delivery is only available in certain regions and may not be supported for all addresses.
What payment methods do you accept?
We accept various payment methods, including all major credit cards, PayPal, Apple Pay, Android Pay, and Shop Pay. Please contact us if you have a specific payment preference.
How can I change my shipping address?
We get it, sometimes you're on the move. To change your shipping address your order has to be paid for and not yet shipped. You should have an order number start with S H and end with 4 numbers. Go to the order confirmation email that was sent to the email address that paid for the order and click the blue "Order Details" button. This should load a page that will allow you to change your shipping address.

Account registration, sign in, password & linked accounts

Logging In

If you’ve ever placed an order with us, you already have an account—even if you never created one. Just head to accounts.badasspatches.com, enter the email used for your order, and we’ll email you a secure login code.

What can I do in the account portal?
From your account at accounts.badasspatches.com, you can:
  • Check your order status

  • Edit your shipping address (if your order hasn’t shipped)

  • View your order history

  • Reorder past designs
Changing Your Email or Shipping Address
Once logged into your account, you can update your contact info and shipping details anytime.

Order Questions

How can I check my Order Status?
Visit accounts.badasspatches.com. Use the email you placed your order with and we’ll send a login code. Once inside, you can view your order status, history, shipping info, and more.
Can I cancel or modify an order?
Due to the custom nature of patch making, we cannot cancel or refund and order after it has been approved for production. If you would like to modify the quanity of an order please reach out via email at sales@badasspatches.com
Why am I seeing (or not seeing) sales tax on my invoice?
We use Shopify as our merchant processing platform, and taxes are automatically calculated based on your shipping address. If you are a tax-exempt organization, just send us the necessary documentation and we’ll get your invoice updated accordingly.

Call us

719.694.2244
Customer Service representatives are available: 
MON-FRI: 8am to 5pm Mountain Standard Time

Chat with us

Through the blue chat button on this website or through text at 719.357.8893